Our Commitment to Players
OddSpeak is committed to treating all users fairly, transparently, and with respect. We maintain clear and accurate information about our products, prices, terms, and responsible gaming obligations. We do not engage in misleading advertising or predatory promotional practices.
All users are entitled to access complete information about odds, market rules, promotional conditions, account features, responsible gaming tools, and how to submit a complaint at any time through the platform.
How to Submit a Complaint
If you experience an issue with your account, a wager outcome, a promotional claim, or any other aspect of the OddSpeak platform, first contact our customer support team directly via live chat, email, or telephone. Our team aims to resolve all complaints within 5 business days.
If your complaint is not resolved to your satisfaction through direct contact, you may escalate your concern in writing to our Compliance department. All escalated complaints will receive a formal written response within 10 business days of receipt.
Independent Dispute Resolution
Where a complaint cannot be resolved through OddSpeak's internal process, players may seek independent resolution through the applicable regulatory authority or an approved Alternative Dispute Resolution provider. Details of the appropriate ADR body and contact information will be provided in the formal response to any unresolved escalated complaint.
OddSpeak will cooperate fully with any regulatory investigation or third-party dispute resolution process and will comply with any binding determination issued by an authorised body.
Data and Privacy Rights
All users have the right to access their personal data held by OddSpeak, to request corrections to inaccurate information, and to understand how their data is used and shared. These rights are described in full in the platform's Privacy Policy.
Privacy-related complaints or requests should be submitted in writing to the Privacy Officer contact address provided within the Privacy Policy.
Contact Information
Customer Support: Available via live chat and the Help section within your account. Compliance and Escalated Complaints: [email protected]. Privacy Officer: [email protected]. Regulatory and Legal Enquiries: [email protected].
All contact addresses are informational for this platform build and will be replaced with active addresses operated by the licensed entity prior to any live launch.